SMS Terms of Service and Privacy Policy

Sweetland & Associates SMS (text message) communications as a convenience to clients, tenants, property owners, vendors, and other contacts who choose to receive text messages from us. By opting in to receive SMS communications, you agree to the following Terms of Service and Privacy Policy.

SMS Terms of Service

Program Description

By opting in, you may receive SMS messages from Sweetland & Associates related to property management services, including but not limited to:

• Appointment confirmations and reminders
• Maintenance requests and updates
• Property notifications
• Billing or account-related notices
• General customer service communications

Message frequency varies based on your interaction with us.

Opt-In Consent

You may opt in to receive SMS messages by:

• Providing your mobile number through our website, forms, applications, or agreements
• Verbally consenting during a phone call or in-person interaction
• Initiating contact with us via text message

Consent to receive SMS messages is not a condition of purchase or service.

Opt-Out Instructions

You may opt out at any time by replying:

• STOP to any SMS message

After opting out, you will no longer receive SMS messages from us, except for a one-time confirmation of your opt-out request.

Help & Support

For help, reply:

• HELP to any message
  Or contact us directly.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Sweetland & Associates is not responsible for any charges incurred from receiving SMS messages.

Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

SMS Privacy Policy

Information We Collect

When you opt in to receive SMS messages, we may collect:

• Your mobile phone number
• Your name (if provided)
• Message content and communication history related to your inquiry or services

How We Use Your Information

We use SMS information solely to:

• Communicate regarding property management services
• Respond to inquiries and service requests
• Provide customer support and operational notifications

Information Sharing

We do not sell, rent, or share your mobile number or SMS consent with third parties or affiliates for marketing or promotional purposes.

Your information may only be shared when required:

• To comply with legal obligations
• To protect our rights or property
• With service providers strictly necessary to deliver SMS communications (such as our messaging platform)

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.

Data Retention

We retain SMS communication data only as long as necessary to fulfill business, legal, or regulatory requirements.

Changes to This Policy

Sweetland & Associates reserves the right to modify this SMS Terms of Service and Privacy Policy at any time. Updates will be posted on our website with a revised effective date.

Contact Information

If you have questions about this policy or our SMS communications, contact us.